solutions in the areas of international health, assistance, automotive
and travel insurance. Allianz Partners is a global family of over
**Apply on the website**,**Apply on the website** employees across
**Apply on the website** countries. This role is in the International
Health part of the business, which has a number of well-known customer
facing brands such as Allianz Care, NEXtCARE and Medi**Apply on the
website**.
The International Health line of business provides international
health, life and disability insurance and services, reinsurance and
administration services to a wide range of customers. These include
multinational companies, intergovernmental organisations (IGOs),
non-governmental organisations (NGOs), private individuals, families
and students. Our mission is to ensure that customers have access to
quality healthcare through our support, care and commitment to go the
extra mile. We are a truly global health partner for our customers,
ensuring fast and simple access to the best advice, treatment and
value for our customers.
ROLE OVERVIEW:
Our Customer Care Advisors support customers in many different
languages and are the first point of contact of our clients worldwide
(including brokers and medical providers). The Customer Care Advisors
must anticipate and meet the needs of our client as well as coordinate
interdepartmental work, consistently delivering a high quality service
and committing to continuous improvement .
RESPONSIBILITIES:
* Responding to queries over the phone and email regarding cover,
claims, hospitalisation, complaints
* Commit to the department`s service standards, including a **Apply
on the website** hours turnaround for all written communication
including email responses and a target call abandon rate of 2%
* Multi-tasking of daily assigned workload as well as ad hoc
assignments and follow up on individual cases
* Develop extensive and sound product knowledge in order to provide
timely and accurate information to our clients
* Assist our in-house medical team in coordinating client`s hospital
admissions, evacuations, repatriations and other cases as required
* Multi-tasking of daily assigned workload as well as ad hoc
assignments and follow up on individual cases
* Responsible for providing outstanding customer service to clients
and ensuring customer satisfaction and retention
EXPERIENCE REQUIRED:
* Previous experience in call centre environment would be beneficial
* Experience working in pressurized environments with tight deadlines
and targets
* Strong Knowledge of Microsoft Office ( Excel, Word)
* Applicants must be flexible to work within our rotating shift
patterns
* Valid EU work permit with the ability to work full time year round
* Fluent English and Spanish as calls will be in both languages
* *MUST BE FULLY FLEXIBLE TO WORK ROTATING SHIFT PATTERNS. SHIFTS
CHANGE WEEKLY AND THEY COULD BE: EARLY MORNINGS, AFTERNOONS, EVENINGS,
NIGHTS (**APPLY ON THE WEBSITE**PM - 7:**APPLY ON THE WEBSITE**AM),
WEEKENDS. .
WHAT WE OFFER...
* A competitive Salary and bonus scheme
* Career progression opportunities and training
* Excellent benefits such as pension, health insurance for employee,
his/her spouse and children under **Apply on the website**, and
discounts on car and house insurance
* A generous **Apply on the website**% shift allowance in addition to
your basic salary
* Free onsite parking
* Active Sports & Club society
* Transport Subsidy
* Support for professional studies
* Relocation Assistance
* Recognised as one of the best large companies to work for **Apply
on the website**
As an equal opportunity employer, Allianz Partners recognizes that our
strength lies in our people and we are committed to diversity and
inclusivity. So if you would like to be part of a global company that
offers international career opportunities, kick-start your career and
dare to join us!
For more information, please visit:
We are Allianz Partners. The leader in assistance and insurance
solutions in the areas of international health, assistance, automotive
and travel insurance. Allianz Partners is a global family of over
**Apply on the website**,**Apply on the website** employees across
**Apply on the website** countries. This role is in the International
Health part of the business, which has a number of well-known customer
facing brands such as Allianz Care, NEXtCARE and Medi**Apply on the
website**.
The International Health line of business provides international
health, life and disability insurance and services, reinsurance and
administration services to a wide range of customers. These include
multinational companies, intergovernmental organisations (IGOs),
non-governmental organisations (NGOs), private individuals, families
and students. Our mission is to ensure that customers have access to
quality healthcare through our support, care and commitment to go the
extra mile. We are a truly global health partner for our customers,
ensuring fast and simple access to the best advice, treatment and
value for our customers.
ROLE OVERVIEW:
Our Customer Care Advisors support customers in many different
languages and are the first point of contact of our clients worldwide
(including brokers and medical providers). The Customer Care Advisors
must anticipate and meet the needs of our client as well as coordinate
interdepartmental work, consistently delivering a high quality service
and committing to continuous improvement .
RESPONSIBILITIES:
* Responding to queries over the phone and email regarding cover,
claims, hospitalisation, complaints
* Commit to the department`s service standards, including a **Apply
on the website** hours turnaround for all written communication
including email responses and a target call abandon rate of 2%
* Multi-tasking of daily assigned workload as well as ad hoc
assignments and follow up on individual cases
* Develop extensive and sound product knowledge in order to provide
timely and accurate information to our clients
* Assist our in-house medical team in coordinating client`s hospital
admissions, evacuations, repatriations and other cases as required
* Multi-tasking of daily assigned workload as well as ad hoc
assignments and follow up on individual cases
* Responsible for providing outstanding customer service to clients
and ensuring customer satisfaction and retention
EXPERIENCE REQUIRED:
* Previous experience in call centre environment would be beneficial
* Experience working in pressurized environments with tight deadlines
and targets
* Strong Knowledge of Microsoft Office ( Excel, Word)
* Applicants must be flexible to work within our rotating shift
patterns
* Valid EU work permit with the ability to work full time year round
* Fluent English and Spanish as calls will be in both languages
* *MUST BE FULLY FLEXIBLE TO WORK ROTATING SHIFT PATTERNS. SHIFTS
CHANGE WEEKLY AND THEY COULD BE: EARLY MORNINGS, AFTERNOONS, EVENINGS,
NIGHTS (**APPLY ON THE WEBSITE**PM - 7:**APPLY ON THE WEBSITE**AM),
WEEKENDS. .
WHAT WE OFFER...
* A competitive Salary and bonus scheme
* Career progression opportunities and training
* Excellent benefits such as pension, health insurance for employee,
his/her spouse and children under **Apply on the website**, and
discounts on car and house insurance
* A generous **Apply on the website**% shift allowance in addition to
your basic salary
* Free onsite parking
* Active Sports & Club society
* Transport Subsidy
* Support for professional studies
* Relocation Assistance
* Recognised as one of the best large companies to work for **Apply
on the website**
As an equal opportunity employer, Allianz Partners recognizes that our
strength lies in our people and we are committed to diversity and
inclusivity. So if you would like to be part of a global company that
offers international career opportunities, kick-start your career and
dare to join us!
For more information, please visit:
We need : English (Good)
We need : Spanish (Fluent)
Type: Permanent
Payment: Contact us
Category: Languages
